Privacy Policy

Luxury Train Life is a travel-planning business. We collect personal information from people who ask us to plan trips for them — and we use it for that purpose. This page explains what we collect, why, who we share it with, and the choices you have. We've tried to write it in plain English.

1. Who We Are

This Privacy Policy applies to [BUSINESS_LEGAL_NAME], doing business as Luxury Train Life ("we," "us," "our"), and to our website, lead-capture forms, email and SMS communications, and any related travel-planning services we provide. Our business mailing address is [BUSINESS_ADDRESS]. You can reach our privacy team at [PRIVACY_EMAIL].

2. Information We Collect

We collect information in three ways: information you give us directly, information we collect automatically, and information we receive from third parties.

Information you give us

When you complete a form, request an itinerary, email us, call us, or speak with a specialist, you may provide:

• Name, email address, phone number, and mailing address
• Travel preferences (destinations, dates, party size, budget range, anniversaries, dietary needs, mobility requirements, accommodations preferences)
• Names, dates of birth, and passport details for travelers in your party — collected only after you decide to book
• Payment information necessary to confirm a booking, processed by our payment processor (we do not store full card numbers on our systems)
• Any other information you choose to share with your specialist

Information we collect automatically

When you visit our website, we and our service providers automatically collect:

• Device, browser, and operating-system information
• IP address and approximate location
• Pages visited, time on page, referring URL, and clicks
• Cookies and similar tracking technologies (see Section 6)

Information from third parties

We may receive information about you from advertising partners, analytics providers, social-media platforms (when you interact with our content), and travel suppliers we work with on your behalf.

3. How We Use Your Information

We use personal information to:

• Respond to your inquiry and prepare a personalized travel proposal
• Communicate with you by email, phone, or text about your trip, our services, and follow-ups
• Coordinate with the rail operators, hotels, ground services, insurance providers, and other suppliers needed to fulfill your trip
• Process payments, deposits, and refunds
• Send marketing communications, including newsletters and special offers, where you have opted in or where allowed by law (you can unsubscribe at any time)
• Improve our website, services, and customer experience
• Comply with legal obligations, enforce our terms, and protect our rights

4. Who We Share It With

We do not sell your personal information. We share it in the following circumstances:

With travel suppliers, on your behalf

To plan and book your trip, we share necessary details (such as names, contact information, passport details, and dietary or mobility requirements) with rail operators, hotels, transfer companies, tour operators, and travel-insurance providers. These suppliers are independent businesses with their own privacy practices, and once your information reaches them, their privacy policies govern how they use it.

With service providers we use to run our business

Including our customer-relationship management (CRM) system, email and SMS senders, payment processor, website host, analytics providers, and advertising platforms. These providers process information on our instructions and are contractually bound to protect it.

For legal reasons

We may disclose information when we believe in good faith that doing so is necessary to comply with a legal obligation, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of our company, our clients, or others.

In a business transaction

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, and destruction. These include encrypted transmission of form data, restricted access to client records, and vetted third-party processors. However, no method of transmission over the internet or electronic storage is perfectly secure, and we cannot guarantee absolute security.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies (such as pixels and local storage) to make the site work, remember your preferences, measure how visitors use the site, and support advertising. Specifically:

• Strictly necessary cookies are required for the site to function and cannot be turned off.
• Analytics cookies help us understand site performance (for example, Google Analytics).
• Advertising cookies allow our advertising partners (for example, Meta, Google) to deliver relevant ads and measure their effectiveness.

You can manage cookies through your browser settings or our site's cookie banner where available. Disabling cookies may impact site functionality.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to provide services, comply with legal and tax obligations, resolve disputes, and enforce agreements. Inquiry records are typically retained for several years after your last interaction with us so we can pick back up where we left off if you return. You can ask us to delete your information at any time, subject to the exceptions described below.

8. Marketing Communications

If you have given us permission, we may send you newsletters, travel inspiration, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, replying STOP to a marketing text, or emailing [PRIVACY_EMAIL]. Even after you unsubscribe, we may continue to send transactional or service-related messages (for example, confirmations, payment reminders, or trip updates).

9. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Receive a copy of your information in a portable format
• Withdraw consent where we rely on it
• Lodge a complaint with a data-protection authority

To exercise any of these rights, email [PRIVACY_EMAIL]. We may need to verify your identity before responding. We will not discriminate against you for exercising any of these rights.

For California residents

The California Consumer Privacy Act (CCPA), as amended by the CPRA, gives California residents specific rights, including the right to know what personal information we collect and disclose, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of personal information. We do not sell personal information for money. Where we share information with advertising partners in ways that may be considered "sharing" under the CCPA, you can opt out by emailing [PRIVACY_EMAIL].

For residents of the EEA, UK, and Switzerland

If applicable laws apply to you, our legal bases for processing your information include performance of a contract with you, our legitimate interests (for example, marketing to existing clients and improving our services), your consent (for example, marketing to new prospects), and compliance with legal obligations. Contact us at [PRIVACY_EMAIL] to exercise your rights.

10. International Data Transfers

We are based in the United States. If you contact us from outside the U.S., your information will be transferred to and processed in the U.S. and other jurisdictions where we or our service providers operate. By submitting information to us, you consent to that transfer.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16 except in the context of a family travel booking made by a parent or guardian, where we collect only what is needed to ticket and accommodate the child. If you believe we have inadvertently collected information from a child outside that context, contact us and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites — including travel suppliers, social-media platforms, and partner sites. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Material changes will be communicated by a prominent notice on our website or, where appropriate, by email. Your continued use of our services after the effective date of any update constitutes your acceptance of the revised policy.

14. Contact Us